Decorating Spoilage & Mill Defect Policy

(Link to policy on every order approval)

Effective 10/01/23.


Allow for (2%) spoilage per decorated location on Screen Print & Embroidery orders.
Under (100) units allow for 2 units per decorated location.


  • QTY – 500 t-shirts printed with a left front chest and full back design. Thus, 1,000 decorated locations will equal a print spoilage allowance quantity of 20 units.
  • QTY – 20 Polos embroidered with a left front chest design. Thus, 20 decorated locations will equal an embroidered spoilage allowance of 2 units. 

SanMar PSST Customers:
Embroidery orders with production damage or mill defects will be replaced at no additional cost through SanMar, or we will issue a credit if preferable on both decoration and cost of goods.

Screen Print orders will be subject to standard spoilage policies as noted above.


In the event of decorating and/or mill spoilage of <=2% 

The standard operating procedure is to short ship the original order (less spoilage & mill defects).

A manifest will be in box (1) that lists/notes the quantity, style, color and size by box.

If each item is assigned to a wearer and the count is critical, we encourage sourcing extra garments per size to avoid re-print costs from production, spoilage, or mill defects found at press time. We will decorate additional garments in the print run at no additional cost.


 In the event of decorating and/or mill spoilage of >2%

The standard operating procedure is to contact you directly ASAP (email/text/call) for further direction or remediation and next steps. Replacement for COGs, decoration and additional shipping will be at our cost.  If original apparel is sourced from a blank supplier other than SanMar, Apha-Broader, S&S Activewear or Carolina Made we may ask you to source the damaged goods and will issue a credit/refund with a provided receipt.  


Decorating spoilage & mill defects will be noted on your order invoice.

Decorating charges associated with decorated spoilage pieces will be removed from the order prior to invoicing and noted.

Credits will be applied for decorating spoilage related to apparel >2% or a replacement order for those items may be requested.

Credits issued will be noted on your account and automatically applied toward your next order.  An email will follow documenting the credit for your records.


Additional Terms/Conditions/Definitions:

  • Mill defects are defined as apparel received from a blank supplier with holes, stains, tears, etc. (not damaged as a result of decorating)
  • We count and Q/A for style, color, and size upon receipt of goods, however, we will not be responsible for:
    • Spoilage and mill defects are tagged by order and stored for a period of 30 days after shipment, then disposed of.  
    • inspecting every garment for mill defects.
    • mill defects identified after decoration has occurred.
    • shade variances within mixed dye lots of the same style.
    • fine color shade interpretation beyond primary colors for an entire style.
    • Variations/inconsistencies in construction of garments related to sizing, centering, seem construction, etc.  
  • Examples: 
    • Left front chest pockets sewn inconsistently.
    • Shirt labels printed/sewn off center.
    • Sizing inconsistencies.

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